Yes, we combine shipping. If you add items to the cart and pay for them together, it should combine the shipping. If you place two orders with the same name/address, we may combine them and ship together in one box. However, we will avoid doing this practice when shipping internationally if it exceeds the customs cap.

From time to time we will offer free shipping as a special promotion. This will be published on the announcment bar or product page.

Yes, we offer discounts for military and first responders. Please use the GovX ID link in your cart to apply the discount.

We use calculated shipping to allow customers from all over the world to enjoy our products at the best prices. Rates are based on weight, destination and service. You can use the shipping calculator on our cart page to get an estimate on shipping costs.

We see this issue often (it is very common with USPS and other postal services). In most cases, this issue resolves itself in a few days. The reasons we see that an item is shown as "delivered" when it has not actually arrived are:

The postal service mistakenly marked an item as delivered when it is still in transit.Item was delivered to the wrong address and the recipient returns it for redelivery to the post office or delivers the item themselves (for example, a neighbor).Item was delivered but left in a place different from the place packages are regularly left (for example, a side door as compared to the front door). Item was delivered and brought in by another household member.Shipping address on the order was entered incorrectly by the customer.

If after a few days the item still hasn't shown up, please contact us at office@toyshnip.com

All items listed as in stock on our website are in stock in our warehouse in Rochester, NY.

In rare instances where an item has been mistakenly marked as in stock (when it is not), we will reach out to the buyer and offer a replacement or a refund.

We only sell retail and not wholesale. We cannot guarantee inventory to be available at all times. We do not offer bulk pricing discounts. For these reasons, we prefer not to be used as a source for drop shipping.

However, we are part of the Shopify Collective system. So if you are a Shopify store, you can request to be a Collective partner.

All items are new, in their original packaging (if applicable), and never opened or used. We guarantee the authenticity of our products, as we purchase directly from the manufacturers or official distributors. We want to make sure that first-time buyers feel secure in their purchases.

ToyShnip LLC operates as a retailer and not a distributor, and as such, we do not offer wholesale accounts.

However, we are part of the Shopify Collective system. So if you are a Shopify store, you can request to be a Collective partner.

If the item is still sealed and new, you can ship it back to the following address (UPS/Fedex/USPS):

ToyShnip

507 West Commercial St,

East Rochester, NY 14445

Once we receive it, we will inspect it and issue a refund for the value of the item (shipping is non-refundable).